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Terms & Conditions

This page contains the terms and conditions on which we supply any of the products (each a "product") listed on our website www.floormonster.co.uk ("the Site") to you. This website is operated by the floormonster team and its content is copyright of floormonster.co.uk.

When using the term “you” this refers to the buyer.
When using the term “us” “our” or “we” this refers to Floor Monster.

Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy policy / cookies policy.

Please read these terms and conditions carefully. 

Website Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent. 

You must not:

 

(a)        Republish material from this website (including republication on another website)

(b)        Sell, rent or sub-license material from the website;

(c)        Show any material from the website in public;

(d)        Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e)       Edit or otherwise modify any material on the website; or

(f)       Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter)


UK Delivery Policy

FloorMonster delivers daily all across the UK, in England, Wales and parts of Scotland. Unfortunately due to territorial licensing agreements Floormonster is unable to supply the following flooring: all Balento Laminate Flooring, all Solid Wood flooring and Engineered Wood flooring in Central Scotland and Northern Ireland

All deliveries are kerbside. This means that you (or someone able) must be home to take the products from the vehicle to your home. The driver will only unload to the kerbside; they are not insured to enter your home. Deliveries cannot be left outside in porches, garages or any other location.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received, checked and accepted on site. 

Please be aware that the delivery drivers cannot stop on a red-route area because this act is illegal. Red-routes are rigorously patrolled by police and other law enforcement officials. Other arrangements will have to be made by the customer to make sure goods can be delivered successfully to properties within a red route area. 

It is important that the customer does not refuse a delivery. We cannot be held responsible for any re- delivery charges or fees incurred because the customer has refused delivery. It is down to the customer to inspect the pallet on receipt of delivery and check order is in check and as expected. Any issues after this point could be subject to charges

Click here for more details on our delivery service.

In the unlikely event that some of your goods are damaged we will collect and replace the products. Please ensure that you inspect the goods immediately upon delivery and satisfy yourself that the goods are delivered in perfect condition. In the rare event that you receive any damaged packs then please inform the driver who has delivered your flooring and notify us immediately. Whenever possible please photograph the damaged goods immediately and provide copies to us via email. Any claims must be made within 7 days of receipt of goods. 

Click here for more information about returns and refunds.


Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.


Product Guarantee

If you do not use a damp proof membrane on ground floors, or if you do not use the correct underlay, or if you do not have the flooring fitted correctly, this will affect your guarantee. Once the product is installed it is understood that this is acceptance of the product and no claim may be made in relation to colour/grade/suitability or amount. This should all be checked by the purchaser prior to installation.

Product information and guidelines

Once the product is installed it is understood that this is acceptance of the product and no claim may be made in relation to colour/grade/suitability/stability, moisture content or amount. This should all be checked by the purchaser and the installer prior to installation.

All specifications online and in store are from time to time subject to change, including but not limited to box volume, plank sizes, plank thickness, plank width & length, veneer thicknesses, finish, tones, fitting mechanisms, manufacturing and supplier batches. Please check all details at order point.

Sub-floor moisture and room humidity testing should be undertaken prior to installation of any wooden flooring or laminate. Goods also require to be acclimatised as per manufacturer or industry guidelines. Floor Monster are not liable for installation site conditions and not liable for any claim resulting from incorrect or incomplete site checking prior to installation.


Product colour & shade variation

The colour representation of the products on this website may vary from the actual physical sample of the product. This is due to limitations and variation of camera equipment, computer settings, monitor settings & colours and lighting sources. We would suggest that should you want to view the product then you can order a free sample. Also, please understand that all real wood products can differ slightly in shade and colour variation due to the fact that these are natural products.


Prices

In the circumstances that FloorMonster have made a price error, we are not obliged to honour this but instead will do our utmost to offer you the best deal!

Unless stated all prices are inclusive of VAT. The prices in the shopping cart are also including vat. Customers take note that you will pay for goods in advance before they are dispatched. Prices stated on our website are not binding. If the prices do differ then we will do our best to contact you ASAP. Errors and omissions accepted.


About cookies

A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. For example, we use cookies to keep your basket up to date when buying flooring on our site. Once you have completed a sale the cookie is deleted. No personal data will be stored

We also use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. This helps us analyse data about our customer needs and how we can improve our site more.

However, you can choose to refuse to accept cookies and most browsers allow you do it. However, you will not be able to use all the features on the website. If you have any questions about our cookies or the cookies policy, please contact us. 


Promotions

From time to time Floor Monster offer promtional discounts and offers. Certain products are excluded from all promotions. These inlcude and are not limited to The Laura Ashley Collection, Quick Step, Balterio. All accessories are excluded from promotions. Only one voucher code may be used per order.

Unless stated, standard delivery applies to all promotions and a minimum order may be required to qualify for any such offers. Promotions only valid on orders of 25m2 and above.

10% off is applied in basket and based on orders over 25m2, on our own Solid, engineered and lamniate flooring

FREE Pro vent Underlay is on certain products only for more information please contact Floor Monster directly  

Free delivery active on orders over 25m2 only* and with use of required code

Cash Back promotion applies to orders over 25m2 and above, product exlusions will apply. Cashback is applied automitically in basket, £20.00 for orders over 25m2, £50.00 cash back on orders over 40m2 and then £100.00 cash back any order over 75m2.

 



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